Return and Refund Policy

CPAP/BiPAP devices on Rental:

  1. Once the rental order is confirmed, the amount cannot be refunded after a device is dispatched.
  2. The amount of the rental orders cannot be refunded if a device is dispatched.
  3. In case of any issue with the device, it will be taken further to correct the same.
  4. In case of any technical issue is identified, it will be either repaired or replaced.
  5. All the rental transactions are minimum for one month. In case the client wants to return the device after a few days for any reason (less than one month) no refund will be done.
  6. In case of any damage during the transit-client must connect with the support team on receipt of the device immediately. The damage must be verified by the support team to consider the return of the device.
  7. If the damage during transit is confirmed, the device can only be replaced. No amount will be refunded.
  8. In case the device gets damaged after usage starts, mentioned penalty will be applicable as per the rental agreement.
  9. In any case, the order cannot be canceled/refunded once the device is dispatched.

CPAP/BiPAP device for Sale:

  1. Once the order is placed for purchase and payment is done, the order cannot be canceled.
  2. In case of any issue with the device, it will be taken further to correct the same.
  3. In case of any technical issue is identified, it will be either repaired or replaced as covered under the manufacturer’s warranty.
  4. In case of any damage during the transit-client has to connect with the support team on receipt of the device immediately. The damage has to be verified by the support team to consider the return of the device. And the device will be replaced or repaired as per the manufacturer’s warranty covered.
  5. In any case, the order cannot be canceled/refunded once the order is placed and payment is done.

Mask and accessories:

  1. Once the order is placed and payment is made, the order cannot be canceled.
  2. Once dispatched cannot be returned or replaced.
  3. The manufacturer’s warranty is applicable to consumables.
  4. In case, the client reports a damaged/faulty item received post-verified by the backend team can be considered for replacement of the same as per the manufacturer’s policy.
  5. No refund will be given on the damaged items.
  6. Mask and accessories/consumables are not returnable once opened.

Sleep tests:

  1. For OST devices, once the order is placed and payment is made it cannot be canceled or refunded.
  2. Once the device is delivered and the pack is opened, it cannot be considered for return.
  3. The device cannot be replaced once registered, and cannot tag to another patient
  4. If device is thrown before report is generated, backend team cannot help for extension in case required. Also, amount cannot be refunded.
  5. For HST/PSG, once booked cannot be cancelled.
  6. For HST/PSG, once booked it can only be rescheduled within a week time, no amount will be refunded.
  7. In case, study is not successful due to device problem, it will be rescheduled and completed within a week time. No amount will be refunded.
  8. In case, study is not successful due to non-cooperation/ other issues from the client end, one more attempt will be done within a week time. No amount will be refunded.